The right time for the complaint of the hotel room is when you arrive

One of my lowest favorite hotel advertisements is to check two people. It is learned that they have paid different rates in the same hotel. Obviously, it seems that they have a Complaint of hotel room.

It does not say what kind of rooms they had. Sometimes, it is a place to sleep for just one night and the best rate is possible. Very clearly, I will tell people whether this is the goal and the room does not matter, if it is quite good then take a deal. But often, the lowest price means the most basic or at least desirable room.

On the other hand, a room often matters, whether it is a scene, bed, a bath vs a shower, or location. In those cases a favorite or well -connected travel agent can create a big difference.

Even the best efforts, however, can wander. Or did not meet the expectations. Perhaps this is a mistake by the hotel. Perhaps you were not clear. But you walk in the room and you are disappointed.

A well -connected travel agent can create a big difference. But even with additional touch, it can change badly.

Just for an example, I had a customer upgraded by the hotel sales manager. He was shifted from a partial ocean-view room to the distant end of one wing in his best ocean-view room in the middle of the hotel. But with the window open, they could hear people leaving the main restaurant and bar.

Another customer told me what he liked about a particular room and the hotel carefully tried to match him with a similar on a high floor, which the hotel considered better. Except that they like the other side of the hotel.

Suppose you dream of a hot bath after a long day of travelIf you end in a shower-only room (in a hotel with both options), it is disappointing. The list continues. Some people prefer a big room on a better scene or take a separate bed for a different scene. Or they want to calm a room as much as possible. etc etc.

Sometimes, travelers communicate these preferences in advance, but not always.

Sometimes, a front-desk clerk is busy and does not notice the requests. And in some cases, a hotel may perform its best, but better rooms are not available. The second time, they can move the room – if they know about it.

This means that when you first go to the room, it is time to switch or complain well. Or if it is a noise or other issue, you do not notice by the first night or morning, as soon as the problem arises, ask.

You may have booked through a travel advisor or agent, which you know has a relationship with the hotel that may have taken you to the property. Tell them as soon as possible, too. (Of course, within reason … no one wants a phone call or lesson at 3 o’clock until it is necessary.)

If you pay at least for expensive rooms and want to move, a hotel may refuse to move you.

Very clearly, no hotel only wants to sell its cheapest rooms. And even if a better room is available, the hotel can sell it to someone else for the next night. it happens. (Even for travel agents – all of us had more than our parts of our rooms, which we would not put our customers, especially if we are getting discounts …)

But I remember the investigation in a hotel where a “gentleman” (I use that word relaxed), the poor front desk surrounded the clerk because he wanted an ocean-scenery room. He saw that he had booked a “resort” scene (ie, no scene). He asked if there was any such room, and he said yes, but he kept crying, “Okay, why can’t I have a one?” “Because you did not pay for it, sir.”

Later he told me with an ah, “Costco booking.”

If this is the regret of the serious buyer, ask a hotel how much it will cost to upgrade. They can be very receptive in that case.

The worst email comes from customers after returning to a hotel Complaint of room.

They share their despair stories after coming home. And then I came to know that the hotel was trying to upgrade/upgrade and switch them.

If their favorite rooms were not available that night, they could switch to the mud-site, which is particularly important for the more extended migration.

In the short version, no unhappy customer in the travel industry wants. And when there is a chance to fix it, it benefits everyone.

Also read:
Ten tips for passengers to prevent additional car fare allegations and other problems
No pets on aircraft – here you should leave your home