Complex airline rules mean many interpretations
Airline rules are complicated enough that even most frequent flights have a difficult time. However, even many airline staff cannot keep an eye on them, and the airline rules are subject to many rules interpretations.
Like -As the issues of traveling, it was not very difficult, In principleA 1K customer came to know that he had a United Airlines upgrade that was soon ending, and his son had a flight that night, so he was thinking of using it.
However, I came to know whether the upgrade could be confirmed or not, there are different rules interpretations about it. In addition, different rules interpretations have different results.
Understand, the constant-flare rules and systems of United are complex. There are issues with the same day upgradation. Therefore, I called United’s Premier Desk around the afternoon and asked if it could be possible to wait for the flight.
Speaking with an agent can be a strong seat instead of standby
The first agent thought that a single day’s upgrade could be made on the basis of standby at the airport. But she investigated and said that in fact there was a seat in the upgradable class of service, and she could confirm it.
The customer did not say that they definitely want to use it, so I had to say that I would call back right. The United Agent warned me that the space could sell out and to find out as soon as possible.
After a quick confirmation to move forward, I called back within five minutes with the same request. This new agent also got the available seat, but after a few minutes, said, “Sorry, I can’t do it.” I asked what was the problem, and he said that we had booked the wrong class of service and it was to be at least W class for JFK for United’s premium service.
As is someone who works with United Airlines and Premier Level, he is very good, I know the rules well. The class of service rules applies to international flights, but not domestic. I tried well to explain it to the agent. I also went to double-check on the website. There is no possibility.
So I finally thanked him for trying and called back 30 seconds. This new agent immediately asked if we have more than three hours until departing (we did) and then just requested the locator, father’s mileage number and pin. In a few minutes, Presto! – Business class seat was confirmed.
Different agents can result in different rules interpretation
When you know that you are wrong, I do not tell anything, although another call cannot hurt when you are asking for a proper favor. But, in my experience, when you find someone who starts telling you wrong information, they do not change their minds, even when, in this case, I asked the agent to examine their website.
What I recommend, if encountered with a brick wall, is to be humble and say thanks. Then as soon as you know that it is fruitless and try again, get off the phone. at one point. I am not recommending calls a dozen times.
Remember golden rules – Never bother the agent
There is a cardinal rule when calling more than once: Be good! Nothing should be obtained from protesting at the phone or check-in counter. It just does not waste time; Agents can document the records with comments, which can reduce your opportunities in the future. Once your record is anotated with an explanation, you have already tried to bend the rules, fail to any future request.
Also read:
Final-boarding Rules-Candle Airline 10-minute rule
Learn the real rules for compensation when you collide
Even at the airport, checking with various agents can make a difference
A friend of mine used to work at least once a month between Charluston, SC and Boston to see his ailing father. He always bought tickets in advance and knew that he was non-scriptable. But, once, when his father needed to go to the operating room, he went to the airport to go on the next flight to Charluston. He decided that he would ask well.
The first check-in agent saw his ticket and immediately told him that there was no way that he could fly without paying full walk-up airfare. He thanked the agent and went back to line. The second agent also rejected his request. However, the third agent took his ticket, listened to his petition, saw the record, and put him in a flight.
Yes, gate agents have a lot of power. When encountered with more than a dozen check-in agents, your possibility of finding an sympathy ear increases dramatically. And, always be good for every agent. Telephone and check-in agents can change your world and do anything, or they can eliminate your efforts.
Every situation is different. But, the second or third call or request for help may be attraction.
Jennis Haf is a California -based travel agent a travel blogger and a part -time comedy writer. Once flying, she has been fighting with Airlines, hotels and other travel companies for more than three decades. In addition to writing for Travelers United, Janis has a comedy blog on LtcostSportSbab.com (warning, political and sports humor does not represent anyone’s views in it, but herself.).
