DOT requires more airline passenger service rules, not less

Airline passenger service rules require better enforcement.

Airline passenger service rules require greater strength and enforcement rather than low. The public needs help from DOT to keep the current program of regulations effective. Also, we need some new rules.

This is the beginning of a litni of dot sins against the passengers’ celebration. The dot in airline can correct customer service rules failure with a small dose of enforcement and rules. Perhaps the customer service will dramatically improve the public and airline passengers and dramatically improve.

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1. Families are sitting together – or must be.

It has been a mantra for passengers since the beginning of the time. Families sitting together have been a priority of airlines for a long time – at least they will publicly say until the push comes in airline reservation fee and false airline seating maps in today’s world that shows most of the seats available only for the elite. This problem is so important that the Congress passed a law that passes a law to establish a system for families with 13 -year -old children and is allowed to sit with its old family members. Dot has chosen these airline to ignore the passenger service rules.

Therefore, the airlines today are telling families of children of 13 and less than that they need to pay extra payments to be able to sit together. The issue is twice as much as possible. Families have to buy a more expensive class of service that allows seat reservation. Then families need to buy additional reservation to secure seats simultaneously when available.

Only last month, an airline agent claimed that a 9-year-old child is quite old to sit away from 10 rows from his parents on an international flight. This is not right. It is clear that the dot needs to curb the airlines and allow families to sit together without additional fees.

2. Inappropriate fee.

Nobody likes fees. This is clear. However, this airline customer service failure has been irregular for years. Passengers can understand the need to pay for the checked goods, but the allegations have no meaning. When the fee for handling the first piece of checked goods is $ 25- $ 35, why is the price of the second piece $ 50 and more? Is there an additional cost to handle the additional piece of goods? Or, should the goods fees be like mail fees where the price of each piece is based on some justification?

Many of these airline charges are unfair. Changes and cancellation fees have no connection with the actual costs incurred by the airlines. The change fee has been abolished all. But the cancellation fee continues. We need control in the near-Economic Economic System that the government has given permission. Government mandate or transparent pricing is the only way to control fugitive fees.

Also read: Can you fight better airline customer service?

3. No punishment for this,

Another airline Passenger Services Rules Failure Airline Reservation System is a dot system for the safety of passengers by reservation system failures. These giant computer systems are used to schedule airlines, receive the crew at the right place during the day, stock fuel, to do passenger reservation and sometimes control more complex air fare and fee structures. When the computer system is broken, everyone is suffering, especially passengers.

So far, many airlines treat information technology (IT) failures in the form of God’s acts. They are not. These are human failures that are controlled by airlines. It is not the fault of any passenger that the airlines have made their system, fees, airfare and schedule so complicated that their systems fail regularly.

Dot needs passengers to start an IT failure compensation program.

4. No requirement for compensation of passengers late

In Europe, all airlines are punished for not putting in their published programs. The same kind of airline passenger service rule system can work in the US here. It is unfair and misleading to release the flight schedule and not to follow it. When the airlines cannot maintain their program, there should be punishment for the airlines. With punishment, passengers then, at least, missed flights, missed tours and pre-paid hotels can pay a portion of the fine imposed by other airlines. Airlines need to follow the schedule that they choose only to save passengers and leave all operating decisions in the hands of the airlines.

This failure in airline customer service is one of the most ego. When the airlines once had a way to protect their passengers and move them from airline to airline to move them, the system gave and took something. Passengers understood the system and appreciated the airlines for helping them. Today, there is very little support between the airlines. Now, it may take day to delay with missed flights, not hours, and passengers can be felt cheated by both major and small low -cost carriers. they should.

5. Poor enforcement of laws and regulations,

Any airline regulatory system is only good as applying rules. Every time the dot airline meets its amazing inspection of customer service rules, they find that almost every airline fails.

• Some airlines give written denial boarding compensation rules. Passengers rarely receive rules when they are asked to give their seats in terms of overbooking.
• Airline goods claim personnel regularly tell the passengers that high-value items packed in checked goods are not insured against damage or theft. They are for international flights, but for domestic flights, they are not.
• Airlines rarely tell the passengers that they have compensation available to $ 3,500 when their goods are delayed, damaged or delayed. (Be sure to save your receipts for “proper” expenditure.)

When it comes to compensation by the airlines, these airline is only the tip of customer service failures. After discovering these failures to follow the rules, the enforcement is hollow. The dot pellet assesses the fine. The penalty is equal to just more than $ 1 compared to the average family income in the US. It is attractive.

A dose of new rules and effective enforcement of current rules will cost a long way to improve the airline customer service.